Mother Nature customer delivery charges:


Please allow us 3 to 5 working days to process and pack your order including confirmation of payment which is cleared in our bank account. Once your order has been placed online, you will receive an automatic email immediately confirming your order. Orders will only be shipped once payment reflects in our bank account. Your delivery tracking number appears on the invoice emailed to you once the goods are ready to be dispatched.


For any order over R1500 we will deliver your order absolutely free nationwide! You can also collect your order from our business premises free of charge between 9am to 3pm: 2 Bethel Road, Clovelly, Cape Town but please call beforehand (0217829117).


When you place an order on this site you will be asked for a physical address that is normally occupied during weekday office hours only. For remote areas not serviced by our normal courier we will have to deliver via Post Office (which is a counter to counter service) or to the nearest town to you that is accessible by road freight. We do not offer weekend delivery or overnight delivery.


What are the main cities?

  • Cape Town
  • Johannesburg
  • Pretoria
  • Durban
  • Bloemfontein
  • Port Elizabeth
  • East London
  • George
  • Nelspruit
  • Polokwane (Pietersburg)
  • Kimberley
  • Pietermaritzburg
  • Vaal Triangle
  • Rustenburg

Should you fall out of the main city regions we will use the post office unless otherwise indicated. If your parcel is to be delivered via the post office we will need a post office address. If you live out of a main city but want to use the courier delivery instead there is an additional charge of R150 to R300 per order.  You may also arrange for your own courier to collect your parcel from our office.


Delivery estimated time is 2-3 working days for main cities. If you live in a remote area it could take 5 -7 days. Please do not hesitate to contact us if you wish to get a more exact estimate.


For post office deliveries please remember to take the parcel card or tracking reference and your ID with you when you go to collect your parcel! You can track your parcel online: www.sapo.co.za but this system is not always functioning and it is best to contact your local branch directly.


International orders: We don’t recommend surface mail unless it’s to Southern African regions (Namibia, Botswana, Malawi, Swaziland, Zimbabwe). Our airmail rates are via the post office unless you would prefer a DHL courier quote. We will contact you with a quote from the post office once your order is packed. A tracking number will appear on your invoice.


Our delivery charges in summary:

Arrange collection for free, or:


DELIVERY RATES NATIONWIDE

POST OFFICE CHARGE

COURIER CHARGE (MAIN CITY)

Orders up to R250

R55

R85

Orders up to R500

R55

R100

Orders up to R1500

R65

R100

Orders over R1500 & gift

vouchers

FREE

FREE

International (please contact us directly for a quote)

Surface: not advised

Airmail: 2-3 week’s delivery time: estimated fee of R150 to R200 flat fee and R100 per kg thereafter depending on the zone rate.

The above rates are inclusive of VAT.


Delivery insurance:

Kindly note, we cannot be held responsible if your order is lost, damaged or stolen once in transit but can assist you with claims from the relevant company responsible for your delivery. For post office delivery you may choose to add an additional insurance fee of 3% of the value of the goods.