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Please allow us 3 to 5 working days to process and pack your order after having placed an online order. You will receive an automatic email immediately confirming your order. EFT orders will only be shipped once payment reflects in our bank account. Your delivery tracking number appears on the invoice emailed to you once the goods are ready to be dispatched.
When you place an order on this site you will be asked for a physical address that is normally occupied during weekday office hours only. For post office deliveries please state your nearest post office. For pargo collection points please state your preferred collection point. To view the pargo collection points go to: https://pargo.co.za/find-a-store/
FREE DELIVERY: For any order over R550 we will deliver your order absolutely free nationwide! If you prefer, you can also collect your order from our business premises free of charge between 9am to 3pm: 2 Bethel Road, Clovelly, Cape Town but please call beforehand (0217829117).
NB: For regional and rural areas not serviced by our normal courier, we deliver free orders via the Post Office or Pargo collection points - otherwise we will have to send you a quote for door-to-door courier delivery by road freight. We do not offer weekend delivery or overnight delivery.
What are the main cities?
Should you fall out of the main city we can use Pargo collection points or the post office or contact you to arrange your preferred delivery model. If you live out of a main city but want to use the courier delivery instead there is an estimated charge of R125 to R300 per order. You may also arrange for your own courier to collect your parcel from our office.
DELIVERY RATES NATIONWIDE
PARGO/POST OFFICE CHARGE
POSTNET OR COURIER CHARGE (MAIN CITY)
Orders up to R549
Orders over R550 & Gift vouchers
Regional and Rural Areas
|as above charges||**please contact us for a quote|
The above rates are inclusive of VAT.
Delivery estimated time is 2-3 working days for main cities. If you live in a remote area it could take 5 -7 days. Please do not hesitate to contact us if you wish to get a more exact quote.
For pargo and post office collections please remember to take the parcel card or tracking reference and your ID with you when you go to collect your parcel! You can track your post office parcel online: www.sapo.co.za but this system is not always functioning and it is best to contact your local branch directly.
International orders: We don’t recommend surface mail unless it’s to Southern African regions (Namibia, Botswana, Malawi, Swaziland, Zimbabwe). Our airmail rates are via the post office unless you would prefer a DHL courier quote. We will contact you with a quote from the post office once your order is packed. A tracking number will appear on your invoice.
Kindly note, we cannot be held responsible if your order is lost, damaged or stolen once in transit but can assist you with claims from the relevant company responsible for your delivery. For post office delivery you may choose to add an additional insurance fee of 3% of the value of the goods.